The evolution of public management : concepts and techniques for the 1990
- London : MacMillan, 1992
- 332 p.
Part one: policy and reform Concepts and assumptions of public management - Richard Parry Regulation and public sector management - Philip H. Bowers Private money in public expenditure - Nicholas G. Terry Part two: functional perspectives Managing quality in public services - Jenny L. Rees Marketing and public services - Nicholas S. Alexander Model building and decision-making - John J. Glen Competitive tendering and bidding - Lyn C. Thomas Investment appraisal: cost-benefit analysis - Jonathan N. Crook Social accounting techniques - George F. Harte Remuneration and motivation - Colin Duncan Stress management in caring services - Timothy J. Newton Part Three: case study: nhs in crisis The flawed debate - Colin Duncan,K. Ian Sams and Philip J. White Roots of crisis and reform prospects - Colin Duncan, K. Ian Sams and Philip J. White
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Reforma Administrativa Serviço Público Administração Pública Regulação Qualidade Salário Motivação Custo Benefício Agente de Mudança Tomada de Decisão Marketing