SANDFORT, Jodi R <br/><br/>
Exploring the structurarion of technology within human service organizations 

 - Thousand Oaks :  SAGE,  January 2003 
<br/><br/> This article seeks improve our understandings of the process and daily operations of human service organizations. Building on past researchs that characterizes the core technology of such organizations as inherently indeterminate, this article explores how frontline staff engage in a social process that actually structures their actions. Ethnographic data gathered theory is used to analyze these data and probe both the similaries and  difference found among these three human service organizations. Implications for future research about human service organizations are discussed