Better tools, better workers : towards a lateral aligment of technology, policy, labor, and management
- Thousand Oaks : Sage Publications, December 2003
This article examines one government agency´s experiences with a new kind of technology - computerization - andhow that fostered a new operational rationality that, in turn, permited significant improvements in the agency´s work. Those improvements were enable by computerization itself and by a new lateral alignment of technology, policy, labor and management. That kind of lateral alignment - although often contested - has important implications for public administration, especially for envisioning a world of work that avoids the limits of hierarchical and comportmentalized bureaucratic structures.
Burocracia Tecnologia da Informação Management Workers´ compensation