WEST, Darrell M <br/><br/>
Digital government :  technology and public sector performance 

 - Princeton :  Princeton University ,  2005 
 - 234 p. 
<br/><br/> Chapter 1  Scope, Causes, and Consequences of Electronic Government  Chapter 2  Bureaucratic, Fiscal, and Political Contexts  Chapter 3  The Content of American Government Websites  Chapter 4  Explaining E-Government Performance  Chapter 5  The Case of Online Tax Filing  Chapter 6  Public Outreach and Responsiveness  Chapter 7  Citizen Use of E-Goverment  Chapter 8  Trust and Confidence in E-Government  Chapter 9  Global E-Government  Chapter 10  Democratization and Technological Change   APPENDIX I   Coding Instructions for Government Website Content Analysis  APPENDIX II   Global E-Government Rankings  APPENDIX III  E-Government Best Practices 
<br/><br/><label>ISBN: </label>0691121826 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Governo Eletrônico<br/>Tecnologia<br/>Internet<br/> Setor Público<br/>Estados Unidos<br/>Inovação