A public service learning organization: from coast to coast : directions for the future / La fonction publique: une organisation apprenante d'un océan à l`autre: sur la voie de l´avenir / - Ottawa : Canadian Centre for Management Development, 2000 - 50 p.

- The Changing Nature of the Public Service - What is a Learning Organization and Why Does it Matter? - A Plan of Action - Six Attributes of a Public Service Learning Organization I Promotes Learning II Learns from Experience III Values People and Diversity IV Integrates Learning into Management Practices V Learns for Serving VI Evaluates for Processes and Outcomes Conclusion - creating a learning charter

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