Ingrid Hsieh-Yee <br/><br/>
ERIC user services :  Changes and evaluation for the future  

 - New York :  Pergamon,  2001 
<br/><br/> Presents findings on the state of ERIC user services and evaluation efforts performed so far. Recommends changes to strengthen ERIC’s competitive edge and identifies areas of user services critical to ERIC’s strategic goals. Offers an evaluation plan to produce benchmark data for future assessment and inform ERIC’s decision on its future direction