HIGGINS, Paul; JAMES, Philip; ROPER, Ian <br/><br/>
Best Value :  Is It Delivering?  

 - Oxford :  Blackwell Publishing,  August 2004 
<br/><br/> The enhancement of public service performance has been a central concern of successive Labour governments since 1997. Best Value is intended to address this by replacing the former policy of compulsory competitive tendering with a policy that has been likened to a local government version of total quality management. In this article the authors draw on a survey of local government officers to explore the extent to which BV is providing the basis for improvements in the quality of local services and finds mixed results