CUTLER, Tony; WAINE, Barbara <br/><br/>
Advancing Public Accountability? :  the social services 'Star' ratings  

 - Oxford :  Blackwell Publishing,  April 2003 
<br/><br/> An important development in the UK public sector is the rating and classification of service providers. The authors examine a significant exercise of this kind: the 'star' ratings awarded to local authority social services departments in England. The article explains why it is difficult to accept the Government's claim that these star ratings provide a significant advance in public accountability