MULLINS, David <br/><br/>
Redefining 'Competition' as 'Competitiveness'—The Best Value Activities of Registered Social Landlords 

 - Oxford :  Blackwell Publishing ,  April-June 2002 
<br/><br/> This article draws on studies of 23 Best Value pilots in the housing sector to assess the ways in which competition has been incorporated into Best Value strategies. While out-sourcing appeared to comprise a very small element of pilot activities, closer examination identified a range of approaches taken by Registered Social Landlords (RSLs) to providing a more competitive service. Like local authorities, RSLs are struggling with the 'make-or-buy' decision. Pilots identified three essential prerequisites for using competition to promote Best Value: specifying services, finding out about suppliers, and acquiring client skills