SANDHOLM, Lennart

Strategic plan for sustainable excellence - UK : Routledge, October- November 2005

Organizations are increasingly finding that implementing a certain method is not enough. In order to achieve excellent results, it is necessary to tackle quality in a structured and long-term way. This means that, to start with, it is necessary to concentrate on a thorough planning of how the business has to be developed with a focus on quality. A strategic plan containing all quality related activities has to be developed. In the plan, different concepts, approaches, and methods are combined in such a way that they will lead to good competitiveness and excellent business results. The aim must be to achieve a sustainable excellence.


Strategic plan
Strategies
Quality culture
Business development
Top management
Improvements