Citizen-centred service  :  responding to the needs of canadians 

 - Ottawa :  The Learning Centre,  1999 
 - 21 p. 
<br/><br/> Texto bilingüe em Francês e Inglês. 
<br/><br/> -The purpose of this handbook  -What is the citizen-centred service network?  -What is citizen-centred service be important to me?  -What do citizens think about government service?  -We are doing better than we thought, but how do we improve from here?  -A holistic perspective on service  -Moving from information to action: Some key questions  -Commiting to action  -Where to find help: Additional Resources 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Cidadania<br/>Acesso à Informação<br/>Política de Governo<br/>Atendimento ao Cidadão<br/>Serviço Público<br/> Avaliação<br/>Qualidade<br/>Internet<br/>Transparência Governamental<br/>Manual<br/>América do Norte<br/>Canadá