NIELSEN, Vibeke Lehman <br/><br/>
Are stret-level bureaucrats compelled or enticed to cope? 

 - Canberra, Austrália :  Blackwell Publishing,  December 2006 
<br/><br/> Traditional studies of street-level bureaucrats see the bureaucrat's behaviour as a kind of self-defence – a way to minimize negative aspects of the job and thereby job frustration. I argue – and empirically show – that it is equally relevant to consider at least part of street-level bureaucrat behaviour as positively motivated – as a way of maximizing job satisfaction. Behavioural mechanisms such as coping are not just a way to avoid frustration, but also a way to gain satisfaction. This becomes clear when we attempt to explain differential treatment among regulated companies