Cohen, Steven <br/><br/>
The new effective public manager :  achieving success in a changing government / 
Steven Cohen, William Eimicke 
 - 2. ed. 
 - Califórnia, EUA :  Jossey-Bass,  1995. 
 - 280 p. 
 - The Jossey-Bass Public Administration Series .
<br/><br/> 1 - Introduction: the crisis in public management  I - The essentials: managing expectations, people and structures  2 - Defining effective public management  3 - How to find and keep good staff  4 - Developing effective working relationships  5 - Structuring systems, tasks and responsabilities  II - Key managerial tools  6 - Using total quality management to improvement performance  7 - Gathering, organizing and using information  8 - Mastering the budgetary process  III - Key leadership challenges facing public sector managers  9 - Shaping organizational goals and strategies  10 - Dealing with the media, legislative bodies and interest groups  11 - Surviving and thriving in the public service 
<br/><br/><label>ISBN: </label>0787900877 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Gestão Pública<br/>Gestão de Qualidade<br/>Administração Pública<br/> Setor Público