TRIANTAFILLOU, Peter <br/><br/>
Benchmarking in the public sector :  a critical conceptual framework 

 - Canberra, Austrália :  Blackwell Publishing,  August 2007 
<br/><br/> How can we critically address benchmarking? By conceptualizing benchmarking as a normalizing governing technology, a space is cleared for analysing some of the power relations brought into play in benchmarking activities. As a device of power, benchmarking depends upon the production of normalizing knowledge and the freedom or self-governing capacities of those who are benchmarked. The fruitfulness of this conception is illustrated through an example from the Danish hospital system