SCHMIDT, Faye  <br/><br/>
Client satisfaction surveying: Common measurements tool 

 - Ottawa :  Canadian Centre for Management Development,  1998 
 - 50 p. 
<br/><br/> - Common measurements - A Framework  - Common measurements - Methodology  - Summary and Recommendations 
<br/><br/><label>ISBN: </label>0662274733 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Satisfação do Cliente<br/>Marketing<br/>Pesquisa de Satisfação do Cliente<br/>Qualidade<br/>Canadá