Public services delivery 

 - Washington :  The world bank,  2005 
 - 219 p. 
 - Public sector governance and accountability  .
<br/><br/> Chapter 1. Issues associated with the implementation of governmentwide performance monitoring - by Alasdair Roberts  Current efforts at governmentwide performance monitoring  Difficulties in execution  Prospects for governmentwide performance planning  Chapter 2. A simple measure of good governance - by Jeff Huther and Anwar Shah  Measuring governance quality  Impact of fiscal decentralization on governance quality  Quality of governance and decentralization  Chapter 3. Assessing local government performance in developing coutries - by Matthew Andrews and Anwar Shah  Evaluation Criteria  Evaluating conformance to legislation and process  Evaluating responsiveness  Evaluating efficiency  Evaluating accountability  Chapter 4. Results mattter: Suggestions for a developing country's early outcome measurement effort - by Harry P. Hatry  What is outcome measurement?  Why measure outcomes?  Obstacles to outcome measurement in developing countries  Basic steps in implementing an outcome measurement process  Basic outcome measurement procedures and their costs  Measurements of extent of corruption  Measurements of response time   Data quality control  Using outcome data  Chapter 5. Delivering local/Municipal services - by Harry Kitchen  Public sector alternatives  Private sector provision  Public-private partnerships  Chapter 6. Assessing the performance of health services in reaching the poor - Agnes Soucat, Ruth Levine, Adam Wagstaff, Abdo S. Yazbeck, Charles C. Griffin, Timothy Johnston, Paul Hutchinson, and Rudolf Knippenberg  Channeling resources to the poor  Reaching the poor: equity of coverage for interventions addressing the needs of the poor  Equity and the impact of health sector financing  Chapter 7. Measuring public sector performance in infrastructure -  Hadi Salehi Esfahani  The nature of the problem  Choosing performance indicators  Evaluating performance 
<br/><br/><label>ISBN: </label>9780821361405 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Governança<br/> Setor Público<br/>Prestação de Contas<br/>Tributação<br/>Administração Municipal<br/>Parceria Público Privada<br/> Pobreza<br/>Saúde<br/>Obra Pública<br/>Corrupção