ORTEGA-LISTON, Ramona <br/><br/>
Children smuggled into the United States from Central America and China  :  a case study of the unaccompanied minors shelter care program 

 - Armonk, NY :  M. E. Sharpe,  December 2007 
<br/><br/> This case examines the origins of the Unaccompanied Minors Shelter Care Program (UMSCP). It describes early implementation challenges when providing essential services for children smuggled into the United States. The paper articulates the importance of employee training, thereby promoting productivity and quality management of public programs. The case informs theories of social culture, program implementation, and administrative evil