STEENHUISE, Bauke <br/><br/>
Invisible trade-offs of publiv values  :  inside dutch railways 

 - Oxford :  Blackwell Publishers,  June 2008 
<br/><br/> Dutch Railways (NS), a deregulated organization with many stakeholders, deal with multiple, potentially conflicting public values in the operation of a critical infrastructure. This article explains how this organization copes with value-conflicts without making trade-offs. The article has important lessons on safeguarding public values in infrastructure operations