Public service performance : perspectives on measurement and management
- Cambridge : Cambridge University, 2006
- 319 p.
1. Introduction - George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole Jr. and Richard M. Walker 2. Subjective and objective measures of organizational performance: an empirical exploration - Rhys Andrews, George A. Boyne and Richard M. Walker 3. All measures of performance are subjective: more evidence on US federal agencies - Gene A. Brewer 4. A qualitative evaluation of public sector organizations: assessing organizational performance in healthcare - Rachael Addicott and Ewan Ferlie 5. Quantitative approaches towards assessing organizational performance - Peter C. Smith 6. Consequences of goal ambiguity in public organizations - Young Han Chun and Hal G. Rainey 7. Performance control and public organizations - Patrick Kenis 8. Bureaucratic red tape and organizational performance: testing the moderating role of culture and political support - Sanjay K. Pandey and Donald Moynihan 9. All that glitters is not gold: disaggregating networks and the impact on performance - Kenneth J. Meier J. O'Toole, Jr. and Yi Lu 10. Network evolution and performance under public contracting for mental health services - Keith G. Provan, H. Brinton Milward and Kimberley Roussin isett 11. The desing and management of performance-based contracts for public welfare services - Youseok Choi and Carolyn J. Heinrich 12. Outsourcing government information technology services: an Australian case study - Graeme A. Hodge and Anne C. Rouse 13. International comparisons of output and productivity in public service provision: a review - Mary O'Mahony and Philip Stevens 14. Public management and government performance: an international review - Melissa Forbes, Carolyn J. Hill and Laurence E. Lynn, Jr. 15. What drives global e-government? an exploratory assessment of existing e-government performance measures - Erc W. Welch, M. Jae Moon and Wilson Wong 16. Public management and organizational performance: an agenda for research - George A. Boyne, Kenneth J. Meier, Laurence J. O'Toole, Jr. and Richard M. Walker