WOODWARD, Ann <br/><br/>
Engaging frontline workers in times of organizational change 

 - Malden, MA :  Blackwell Publishers,  January / February 2009 
<br/><br/> In "Beyond Cognition: Affective Leadership and Emotional Labor," Professors Newman, Guy, and Mastracci further the discussion of contemporary leadership by exploring leadership transitions in public agencies that serve vulnerable populations, such as the abused elder, the neglected child, or the court-involved teenager