Emotional intelligence for managing results in a diverse world : the hard truth about soft skills in the workplace
- Mountain View : Davies-Black , 2008
- 184 p.
1. You can't leave your feelings at home 2. We "can't all just get along" 3. Affirmative introspection - Taking a look inside 4. Self-governance - Getting a handle on your feelings 5. Intercultural literacy - Reading others accurately 6. Social architecting - Enrolling and engaging others 7. Coaching individuals for emotional intelligence in your diverse workplace 8. Coaching teams for emotional intelligence in your diverse workplace