LAN, Zhiyong <br/><br/>
A conflict resolution approach to public administration 

 - Malden, MA :  Blackwell Publishers,  jan./feb.1997 
<br/><br/> Public administrators often have to deal with conflicts. However, many public administrators have not been adequately exposed to the skills and rationales of conflict resolution. Ample literature  about conflict exists in sister disciplines such as sociology, international relations, and labor relations. These studies focus on the impact of conflict, the nature of conflict, the players in the conflict, and possible strategies for conflict resolution. These studies can help public administrators better understand the nature of their work as well as their roles as conflict resolvers, conflict observers, or parties to conflict. The field of public administration could benefit greatly by incorporating the conflict resolution perspective into its teaching and research.