How to measure human resources management
- New York : McGraw-Hill, 1984
- 237 p.
Section A. A need for system measurement Chapter 1. You can't measure what we do Chapter 2. The pros versus the cons Chapter 3. Starting over Chapter 4. Designing your measurement system Section B. How to measure planing and staffing Chapter 5. A make or buy decision Chapter 6. Do you want speed or quality? Chapter 7. Plan Ahead Section C. How to measure compensation and benefits Chapter 8. The wage and salary system Chapter 9. Benefits Chapter 10. Claim and record processing Section D. How to measure employee relations activities Chapter 11. Orientation and counseling Chapter 12. The hidden costs of lost time Section E. How to measure training and development Chapter 13. Career development Chapter 14. Management development Chapter 15. Organizations development Section F. The payoffs Chapter 16. Principles of performance measurement Chapter 17. Organizational payoffs Chapter 18. Individual payoffs Chapter 19. Conclusion: success revisited