CROSS, Rob <br/><br/>
The hidden power of social networks :  understanding how work really gets done in organizations 

 - Boston, Estados Unidos :  Harvard Business School ,  2004 
 - 213 p. 
<br/><br/> Part 1. How work really gets done in organizations  1. The hidden power of social networks  2. Across the great divide. Finding and fixing critical disconnects in organizations  3. Knowing what we know. Developing a sense-and-respond organizational capability  4. Charged up. Creating energy in organizations  Part 2. How managers manage social networks  5. Pinpointing the problem. Understanding how individuals affect a network  6. Building bridges. Initiatives, developing and maintaining networks  7. Breaking the mold. Aligning organizational context to support social networks  8. Uncharted territory. The future and challenge of networks in organizations 
<br/><br/><label>ISBN: </label>9781591392705 
<br/><br/><label>Subjects--Topical Terms: </label><br/>comunicação interpessoal<br/>relações humanas<br/>relações de trabalho<br/>inteligência social<br/>psicologia social<br/>comportamento organizacional