JAJU, S. B. <br/><br/>
Towards managing quality cost :  a case study 

 - Oxfordshire :  Routledge,  set./out. 2009 
<br/><br/> One of the most effective tools for evaluating the success of a quality management programme is the measurement of quality costs (prevention, appraisal and failure costs). The application of the concept of quality costs originated in the early 1950s. A systematic approach is needed for measuring quality costs. This paper describes a case study to capture quality costs in a manufacturing company. An appropriate framework is proposed for capturing quality costs and statistical analysis is carried out to characterise trends and relationships between various components. In this paper, we have demonstrated that quality cost should not be seen as solving a problem with a unique definition, but rather that there exists a whole space of reasonable notions of quality improvements, and that these notions can be seen as actionable guidelines to successfully implement a TQM programme.