LAU, Edwin <br/><br/>
Principaux enjeux de l'administration électronique dans les pays membres de l'OCDE 

 - Paris :  ENA,  2004 
<br/><br/> More than a technical revolution, the development of electronic administration in OECD countries over the past years concerns issues linked with the modernisation and reform of the administration. On the basis of a recent OECD publication, the author identifies the external and internal obstacles that block the way to such progress. He then suggests possible ways of facilitating the modernisation process. In his opinion, it is not technology, but « values » that should provide the dynamics for electronic administration : in order the ensure users of the best possible services, the main objective should be to put ICTs at the service of a transformation in both the culture and structure of the administration