TIXIER, Pierre-Éric <br/><br/>
Quelle régulation sociale pour les entreprises publique 

 - Paris :  IIAP,  oct./ déc. 1996 
<br/><br/> Situating the client at the centre of their ativities, public entreprises have recently been looking towards improving their service. The resulting policies have been at the origin of numerous social conflicts. Three examples (EDF, RATP and the postal service) illustrate the problems inherent in the social regulation of public enterprises. In order to find solutions to these problems, it is necessary to take into account the form of any social compromises made, the structures in place for enabling representation, and the question of outcomes