Chevallier, Jacques  <br/><br/>
Le discours de la qualité administrative 

 - Paris :  IIAP,  avril/juin 1988 
<br/><br/> By accepting quality control as an internal issue, civil service has demonstrated its willingness to learn from private enterprise: the assumption that efficient government depends on adopting the values and methods of modern business administration reflects the crisis of administrative credibility, and the mediocritization of government administration which is unable to rely on its own resources, doomed to copying from private enterprise. However, this view is an oversimplification: government administration is action to restore credibility, and the feedback is very specific. Torment and adaptation, tainted with administrative rationale, are the price of implementing a quality control approach