BARBANSON, Gérard <br/><br/>
Les usagers et la maladministration 

 - Paris :  IIAP,  janv./mars 1988 
<br/><br/> Relations between civil servants and the general public should be improved by reorganization, improved reception services, human relations training for civil servants who interface with the public and reduced processing time for user inquires and applications; and not by manpower cuts. Users' groups are valuable buffers between the civil service and the public. However, few are aware of their existence and their resources are limtied. Official support is needed