LE CLAINCHE, Michel <br/><br/>
Du fatalisme au volontarisme 

 - Paris :  IIAP,  janv./mars 1988 
<br/><br/> Misadministration is always a topical subject among political leaders and citizens alike: fatalism will only reinforce the causes, e.g. public accounting procedures, overregulation, bureaucratic stonewalling, and distortions due to uncoordinated reform mechanism. Suggested remedies often boil down to cosmetic reform or instant miracle cures, whereas a coluntaristic attitude would be based on a coherent strategy for change, action in concert with users, better civil servant training and more delegated responsability that encompasses the diversity of services, technics and user needs as well as the human and political dimensions