BOKENO, R. Michael

Organizational life and culture : too civil for community? - Bingley, UK : Emerald, 2010

Purpose – The purpose of this paper is to expose some underlying implications of the term “civility” as a developmental issue for preferred behavior in organizations. Design/methodology/approach – The terms “civility” and “community” are contrasted with the intent of determining what behaviors we really want at work. Findings – Civility invokes rules and behavioral codes that might preclude community. Practical implications – “Civility” and “community” require distinct sets of interaction behavior and understanding. Social implications – Reflection on what we really want in our interaction with others at work should drive organizational policies regarding preferred organizational behavior. Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.