Koehler, Jerry W.  <br/><br/>
Continual improvement in government :  tools & methods / 
por Jerry W. Koehler e Joseph M. Pankowski. -- 
 - Delray Beach :  St. Lucie,  c1996. 
 - 150 p. :  il. 
<br/><br/> Introduction  - 2. Benchmarking.   - 3. Brainstorming.  - 4. Cause and effect diagrams.  - 5. Check sheets.  - 6. Control charts.  - 7. Customer surveys.  - 8. Deming cycle.  - 9. Flowcharts.  - 10. Force field analysis.  - 11. Histograms.  - 12. Introducing change.  - 13. Making presentations.  - 14. Milestone charts.  -15. Nominal group technique.  - 16. Pareto charts.  - 17. Pie charts.  - 18. Priority selection worksheets.  - 19. Run charts.  - 20. Scatter diagrams.  - 21. Solution strategies matrix.  - 22. Time management.  - 23. World Wide Web.  - Suggested readings.  - Index. 
<br/><br/><label>ISBN: </label>1574440179 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Técnica Administrativa<br/> Setor público<br/>Gestão de Qualidade<br/>Coleta de dados