Graham, Andrew <br/><br/>
Making the case :  using case studies for teaching and knowledge management in public administration / 
por Andrew Graham. -- 
 - Kingston :  School of Policy Studies ;  Queen's University,  2011. 
 - x, 170 p. 
 - (Queen's policy studies) .
<br/><br/> I. Using, writing, and teaching case studies in public administration  1. Introduction: Why case studies? Why now?  2. Case studies: definitions, uses, resources, and potential  3. Teaching cases  4. A user's guide: case studies from the learner's perspective  5. Sharing experience: using case studies for organizational learning  II. Case samplers  Case sampler 1. Reading into history  Case sampler 2. Case study sample: straightforward of lively?  Case sampler 3. Ethical challenges: simple but complex  Case sampler 4. Cases that create group discussion and analytical challenges  Case sampler 5. Cases with complex narratives  Case sampler 6. Sample open-ended teaching case  Case sampler 7. Short problem-solving cases with closed alternatives  Case sampler 8. Complex case with teaching note: the Vancouver agreement  Case sampler 9. Complex case with teaching note: the air transport case  Case sampler 10. An organizational learning case: the tale of two contracts  Case sampler 11. An international lessons-learned case 
<br/><br/><label>ISBN: </label>9781553393023 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Estudo de Caso<br/>Aprendizagem Organizacional<br/>Gestão do Conhecimento<br/>Ética<br/>América do Norte<br/>Canada