Engaging public sector clients : from service-delivery to co-production
- London : Palgrave Macmillan, 2009
- 261 p.
* Introduction: client co-production of public services 1 - The co-production concept 2 - Clients in the public sector 3 - Legal compliance, regulation, and co-production 4 - Theoretical constructs and methodology 5 - Postal service customers as co-producers 6 - Long-term unemployed people as co-producers 7 - Taxpayers as co-producers 8 - Client co-production: an exchange perspective 9 - Managing for client co-production 10 - Implications