Expectations from administrative reforms : an attempt to implement the balanced scorecard in a public sector organization
- Philadelphia : Routledge, dec. 2010
The aim of this case study is to explore what actors in a Swedish municipality expect from a new administrative reform (i.e., an attempt to implement the Balanced Scorecard). The findings show that the expectations on changes are highest among the politicians, moderate among the administrators, and lowest among the operative employees. The differences can be explained by the way the reform is anticipated to favor or disfavor the actors, who in turn are influenced by the actors' past experiences. Most of the expressed expectations concern expectations of the outcome of the administrative reform, but some concern expectations on the reform itself
Reforma Administrativa Indicador Balanceado de Desempenho Avaliação de Desempenho Contabilidade Pública Accountability