Interesting times for the public sector
- Wellington : IPANZ, apr. 2010
"Government is currently organised based on a presumption that the world is relatively stable and predictable, and that government's work can be rooted in large-scale, repeatable routines. This hierarchical bureaucratic model was adopted in the mid-20th century from the corporate world. However, increasingly this does not reflect today's realities...The challenge on the frontlines of service delivery is to be able to combine knowledge and skills flexibly around changing tasks." IBM Center for The Business of Government (USA), Ten Challenges Facing Public Managers