Information technology in government : management challenges
Les technologies de l'information dans l'administration : défis de la gestion
- Paris : OECD, 1992.
- 19 p.
- Public Management. Occasional Papers .
Broad context of the public management committee's work. Modernisation programmes. The "information economy". Developments in IT. The role of IT in modernising public administration. Efficiency. Effectiveness and responsiveness. Impact on the IT function. Changing culture. Changing organisational structures. Impact on middle managers. Relationship with the private sector. Public accountability. Managing the change. Contracting out. Conclusion.
Governo Eletrônico Gestão da Tecnologia da Informação Tecnologia da Informação Agente de Mudança Eficiência Efetividade Responsabilidade Administrativa Accountability Inovação Modernização Administrativa