Co-production and public service management : citizenship, governance and public service management /
por Victor Pestoff. --
- Nova York, EUA : Routledge, 2019.
- 204 p. : il.
- Routledge Critical studies in Public Management .
Preface Acknowledgements 1. Rethinking Public Service Management and Renewing Democracy: Engaging Citizens as Co-Producers of Public Services 2. Beyond Exit and Voice in Enduring Welfare Services: Citizens as Co-Producers? 3. Empowering Parents as Co-Producers of Childcare Services in Sweden 4. Citizens as Co-Producers of Welfare Services: Childcare in Eight European Countries 5. Citizens as Co-Producers of Personal Social Services in Sweden: Toward a Paradigm of Democratic Participation 6. Crucial Concepts for Understanding Co-Production in Third Sector Social Services and Health Care 7. Small Groups, Collective Action and the Sustainability of Co-Production 8. Exploring Synergies Between Social Enterprise, Social Innovation and Co-Production: Key Post-NPM Concepts in Public Sector Reforms 9. Co-Production at the Crossroads of Public Administration Regimes: What Role for Service Users, Providers and the Third Sector? 10. Co-Production and Public Administration Regimes: Their Impact on Hybrid Organizations 11. Reframing Co-Production: More Definitions or New Schools? 12. Co-Production and the Third Sector in the 21st Century: New Schools of Democracy and Participatory Public Service Management References Index