HOLLIDAY, Micki <br/><br/>
Coaching, mentoring and managing :  a coach guidebook 

 - 2 ed 
 - Franklin Lakes :  The Career Press,  2001 
 - 285 p. 
<br/><br/> Introduction  Reinventing success  The staffCoaching model  Investing in the real resources  It all comes down to winning  Getting results is all about you  Understanding your role as coach  Cultivate the 10 values of a successful staffcoach  Case study  Case study analysis  What you value impacts your team  Exercise: tracing your personal values history  Exercise analysis  Five insights of high-performance coaches  Case study  Analysis  Summary  Chapter quiz  The five-step  Coaching is a performance process  Steps in the staffcoach model to maximize potential  Know your employees character and capabilities: four effective techniques  Review insights: combine and consider  Your staffcoaching style  Analysis of your preferences and tendencies  Six pitfalls to your staffcoaching success  Case study  Case analysis  Ten tools to ensure team results  Case study  Case study analysis  Summary  Chapter quiz  The coaching role: inspiring and motivating  The caoching role  Some caution for the coach  Steps for effective coaching interactions  Common activities for the coach  What to expect when you're doing it right  Case study  Case analysis  Summary  Chapter quiz  The mentoring role: instruction by examle  A process with productive purpose  Ten tips for mentors  The six ways people think  Style analysis questions  The three key phases of successful mentoring  Exercise  The outcome of effective mentoring  The treasure of mentoring  Summary  Chapter quiz  The counselor role: confrontation and correction  Opportunities to counsel  Four keys to effective counseling  Guidelines for counseling  The philosophy of confrontation: a positive approach to negative events  The five-step confrontation process  Eight ways to eliminate unsatisfactory behavior  Counseling evaluation exercise  Ten essentials for face-to-face counseling  Case study  Case analysis  Five steps to modifying behavior  Behavior modification exercise  Ask questions that get the answers you need  Exercise: creating open-ended alternatives  The results of effective counseling  Exercise: does counseling work for your team?  Summary  Chapter quiz  Intehrating the individual and the team  Group vs. team  Instill team vision  Recognize the potential for team trouble  Case study  Case analysis  Commitment and mutual support  A checklist for responding to team troubles  "Look before you leap" checklist  Focus the team with shared priorities  Exercise  Right thinking about team purpose  Summary  Chapter quiz  Managing within the staffcoaching model  Doing or developing  A story about managing  Exercise  Exercise analysis  Delegating and the staffcoaching role  Exercise  Exercise analysis  Personality and your coaching role  Hurdles to performing your coaching role  Exercise  Four points for managing within the staffcoaching model  Exercise: applying the four "P's"  Exercise analysis  Five ways to quiet complaints  Team collaboration  Summary  Chapter quiz  So what and who cares  The coach attitude  Exercise  Exercise analysis  Exercise analysis  Exercise analysis  Exercise analysis  Exercise analysis  Exercise analysis  Attitude and values  The key ingredients  Tools for your team  The wisdom of coaching  Exercise  Exercise analysis  Lasting impact 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Desenvolvimento Gerencial e de Dirigentes<br/>Capacitação Profissional <br/>Assessoria<br/>Capacitação Gerencial<br/>Perfil Gerencial<br/>Consultoria<br/>Modelos de Capacitação<br/>Sistemas de Capacitação<br/>Supervisão<br/>Atitudes da Direção<br/>Trabalho em Equipe