Giving and receiving feedback :  building constructive communication 

 - Menlo Park :  Crisp Learning,  1998 
 - 104 p. 
<br/><br/> Part I: how to handle receiving critical feedback  Section one: what is critical feedback?  Parental, messages and critical feedback  Gender, self-image and critical feedback  Counteracting self-criticism and positive self-talk  Section two: responding to critical feedback  Types of critical feedback  Three stages of response to critical feedback  Section three: assertive techniques to deal with critical feedback  My personal action plan  Helpful hints on handing feedback  Part II: how to give constructive feedback  Section four: steps for giving constructive feedback  Providing critical feedback in public  Section five: barriers to giving constructive feedback  Factors hindering constructive feedback  Section six: giving constructive feedback to your boss or colleague  Three S's of providing unsolicited feedback  Turning complaints into proposals  Section seven : giving positive feedback  Guidelines for giving positive feedback  The dangers of giving positive feedback in public  Praising upward  Section eight: handling recurring problems  The importance of follow-up  Personal action plan  Section nine: some final throughts on giving constructive feedback  When not to give critical feedback 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tecnica Administrativa<br/>Autodesenvolvimento<br/>Comunicacao Interpessoal<br/> Competência<br/>Aperfeicoamento<br/>Capacitacao<br/>Capacitação Gerencial<br/>Comportamento Humano<br/>Atitudes da Direcao