FRANKLIN, Aimee L <br/><br/>
Involving stakeholders in organizational processes 

 - New York :  Marcel Dekker,  2001 
<br/><br/> Who should be included in efforts to develop accountability systems for public organizations? What is the impact of involving various internal and external stakeholders in a collaborative  process to determine perfomance indicators?  Involving a variety of participants can result in information that is perceived as being more useful; however, significant groups of stakejolders may be exclude from the collaborative process. The reasons for nonparticipation range from poor timing or oversight to deliberate decisions to forego involvement. This exploratory research suggests that the benefits from a collaborative process of identifyng measures of program  impact are minimal and the utility of including a large number  of participants is questionable. Finding more effective methods to increase the impact and utility of stakeholder involvement may become increasingly important in meetting executive and ligislative mandates to deremine governmnet performance. The implications for further study as discussed