Making sense of the organization
- Oxford : Blackwell, 2001
- 483 p.
Part I: Organizational as contexts for sensemaking Sensemaking in organizations: small structures with large consequences Sources of order in underorganized systems: themes in recent organizational theory Organizational redesign as improvision Part II: Components of sensemaking Ecological change The collapse of sensemaking in organizations: the mann gulch disaster The vulnerable system: an analysis of the tenerife air disaster Technology as equivoque: sensemaking in new technologies Enactment Enactment processes in organizations Enactment and the boundaryless career: organizing as we work Enacted sensemaking in crisis situations Selection Toward a model organizations as interpretation system Collective mind in organizations: heedful interrelating on flight decks Improvisation as a mindset for organizational analysis Retention Organizations as cognitive maps: charting ways to success and failure Organizational culture as asource of high reliability Substitutes for strategy Remembering The attitude of wisdom: ambivalence as the optimal compromise Management of organizational change among loosely coupled elements Organization design: organizations as self-designing systems Part III: Applications of sensemaking Small wins: redefining the scale of social problems Cosmo vs. chaos: sense and nonsense in electronic contexts Sensemaking as an organizational dimension of global change