An outsider's inside view - management reforms in government : a review of international practices and strategies /
por Mohan Kaul. --
- [s.l.] : IIAS/CAPAM, 2000.
- 283 p.
1. The changing role of government 2. The framework for change 3. Policy development and co-ordination 4. Organisational restructing 5. Public service delivery 6. Managing the privatisation process 7. Citizen orientation 8. Performance management and human resources development 9. Improving financial management 10. Harnessing information technology 11. Intergace with oversight institutions and governance structures 12. Co-operation between business and government 13. Lessons from experience and challenges for the future
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Reforma Administrativa Governança Serviço Público Gestão de Pessoas Gestão Financeira Modernização Administrativa