BHATT, Ganesh D

Knowledge management in organizations : examining the interaction between technologies, techniques, and people - 2001

Argues that the knowledge management process can be catagorized into knowledge presentation, knowledge distribution, and knowledge application activies. To capitalize on knowledge, an organization must be swift in balancing its knowledge management activities. In general, such a balancing act requires changes in organizational culture, technologies, and techniques. A number of organizations believe that by focusing exclusively on people, technologies, or techniques, they can manage. However, that exclusive focus on people, technologies, or techniques does not enable a firm to sustain its competitive advantages. It is, rather, the interaction between technology, techniques, and people that allow an organization to manage its knowledge effectively. By creating a nurturing and "learning-by-doing" kind of environment, an organization can sustain its competitive advantages


Information Technology
Knowledge Managemetne
Knowledge Managemente Systems
Knowledge Workers
Interaction