High-speed knowledge management : integrating operations theory and knowledge management for rapid results
- 2001
Knowledge management (KM) approaches that ignore the principles of operations theory will achieve slow bottom-line results if any. Many knowledge-management programs operate under the implict assumption that all improvements from KM-enabled learning are equally beneficial. Because of this, organizations spread their KM investments too thin on organization-wide initiatives that consequently do not produce near-term business results. In this paper, we propose a knowledge-management continuous process that first discovers where KM-enabled learning will address a constraint to business results and then implements an appropriate intervention in the organizational learning process to accelerate the transfer and application of knowledge at the constraint