SARGIACOMO, Massimo <br/><br/>
Benchmarking in Italy :  the first case study on personnel motivation and satisfaction in a Health Business 

 - Oxfordshire :  Routledge,  July 2002 
<br/><br/> This paper presents the findings and conclusions of recent exploratory research the author has guided in a huge Health Business. It concerns the first Italian bechmarking project on personnel motivation and satisfaction in the National Health Service. Data from the operators were collected through an through an auto-compilation questionnaire, and the paper shows firs the methodological approach chosen, and then depicts the results and the consequent therapies coherently with the issues raised in the survey