KAYLOR, Charles <br/><br/>
Gauging e-government :  a report on implementing services among American cities 

 -  2001 
<br/><br/> Municipalities face a dilemama as they pursue technologically enable modes of providing traditional services. The planning stages of e-government amout to triage: which specific municipal functions and services can a municapality afford to implement (or which services can they afford not to implement ) given the costs of technology and technological capability? Little in the way of defining  the leading edge of innovation among cities exists. To date, the literature on e-government "best practices" tends to stress creating standards for evaluating web-enable services rather than for benchmarking  the actual status of e-government  implementation. In other words, a well-developed  literature is emerging around standards by which municipal websites can be valuated such as  navigability and content standards. These standards  do not given us insight, however, into the specific functions and services as they emerge on municipality websites. As a means toward addressing this lacuna, the authors created a rubric for benchmarking implementation among cities nationwide using  a broad range of functional dimensions and assigning municipalities "e-scores". In this paper, the authors describe these efforts, their approach and their findings