RAMIA, Gaby <br/><br/>
Contractualism, managerialism and welfare :  the Australian experiment with a marketised employment services network 

 -  2001 
<br/><br/> This article aims to assess critically the use of contractualist and managerialist ideas in social policy by focusing on the Australian experience with employment services. The primary conclusion is that policy based on contractualism and managerialism results in an alarming increase in the vulnerability of beneficiaries' rights. This vulnerability stems form various factors - the most important being the necessary delegalisation of welfare, the associated increase in discretion available to a wide range of public and private managers and officials, and the reduction of public accoutability for the service recipients