BRUJIN, Hans de <br/><br/>
Performance measurement in the public sector :  strategies to cope with the risks of performance measurement 

 -  2002 
<br/><br/> Many public, professional oganizations have introduced performance measurement systems in the belief that they will lead to a transparent organization, offering incentives for performance and able to account for its performance. These systems produce a large number of perverse effects, however. The article presents five successive strategies aimed at preventing these effects where possible: tolerating competing product definitions; banning a monopoly on interpreting production figures; limiting the products that can be subjected to performance measurement; and using a process perspective of performance in addition to a product perspective 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Setor Público<br/>Indicador de Desempenho<br/>Gerenciamento de Produto