SIRIANNI, Patricia M <br/><br/>
Changing a culture :   evaluation of a leadership development program at Mellon Financial Services 

 -  2001 
<br/><br/> The purpose of this study was to evaluate the effectiveness of an internally developed and delivered Leadership Development program conducted at Mellon Financial Services. The 9-month program integrated program integrated action learning/action science strategies into 13 modules. Program effectiveness was measured using instruments and statistics that alread existed in the organisation - employee satisfaction surveys, annual employee turnover statistics, and regional scorecard results. In addition, the training participants completed midpoint and end-of-training feedback forms. Results of the evaluation  showed that the impact of the training transferred to the participants` job performance through increased job satisfaction, decreased turnover, and improved scorecard statistics